Zapsac is a system which the main goal is to enhance customer service. This system can connect several users using one WhatsApp account.
Understanding what is Zapsac, and how it works, is important to define what is the best platform to be used in your business.
In this article, we will explain what Zapsac is, how it works, and if it is worth using it.
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What is ZapSac?
ZapSAC is a digital tool, where you can set up a true Call Center (CSC) on WhatsApp and add as many operators as you want to work simultaneously, only with on phone number.
ZapSac Benefits
Multiple operators
Have multiple operators working simultaneously within the same Web WhatsApp (Desktop).
Hierarchy and separation
Separate admin from the operator, customer attended, operators in attendance, sectors, and much more.
Sectorize the service
Transfer conversations between attendants and specific areas of the company.
Service evaluation
Monitor and evaluate all the services practically and effectively.
History access
Access conversation histories in real-time or after performance evaluation.
Server 99,98% stable
The Zapsac platform is hosted on Amazon server to ensure the stability and functioning of the service.
Zapsac features
Auto-reply Chatbot
Zapsac has a Robot to make the services even faster. The self-service chatbot is integrated into your WhatsApp, and works 24/7.
Transform the relationship with your customer and basic question by using Chatbot, and take such a weight off the shoulders of your team.
The Platform Zapsac integrates and manages communication through WhatsApp on as many computers as you want.
Automation through artificial intelligence
Zapsac allows the configuration of an automatic system that interacts with your customers, providing prompt answers at any time of the day and in any language.
How many calls does your company receive from customers who need a simple and fast answer? All this is performed with a chatbot.
How much does Zapsac cost?
The Zapsac plans vary, and they can be acquired starting with 1 user. However, plans with less than 6 users will have to pay an installation fee of BRL 299.00. The prices of the plans follow as below:
Plan 1
● 1 user;
● Hierarchy and separation of attendants;
● History access;
● Amazon server;
● Auto-reply chatbot;
● Detailed message report;
● Price: BRL 149.00/month (+ BRL 299.90 installation fee)
Plan 2
● 2 users;
● Hierarchy and separation of attendants;
● History access;
● Amazon server;
● Auto-reply chatbot;
● Detailed message report;
● Price: BRL 239.90/month (+ BRL 299.90 installation fee)
Plan 3
● 3 users;
● Hierarchy and separation of attendants;
● History access;
● Amazon server;
● Auto-reply chatbot;
● Detailed message report;
● Price: BRL 249.90/month (+ BRL 299.90 installation fee)
Plan 4
● 4 users;
● Hierarchy and separation of attendants;
● History access;
● Amazon server;
● Auto-reply chatbot;
● Detailed message report;
● Price: BRL 333.20/month (+ BRL 299.90 installation fee)
Plan 5
● 5 users;
● Hierarchy and separation of attendants;
● History access;
● Amazon server;
● Auto-reply chatbot;
● Detailed message report;
● Price: BRL 416.50/month (+ BRL 299.90 installation fee)
Plan 6
● 6 users;
● Hierarchy and separation of attendants;
● History access;
● Amazon server;
● Auto-reply chatbot;
● Detailed message report;
● Price: BRL 499.80/month (+ BRL 299.90 installation fee)
Plan 7
● 7 users;
● Hierarchy and separation of attendants;
● History access;
● Amazon server;
● Auto-reply chatbot;
● Detailed message report;
● Price: BRL 599.30/month (free installation fee)
Plan 8
● 8 users;
● Hierarchy and separation of attendants;
● History access;
● Amazon server;
● Auto-reply chatbot;
● Detailed message report;
● Price: BRL 639.20/month (free installation fee)
Plan 9
● 9 users;
● Hierarchy and separation of attendants;
● History access;
● Amazon server;
● Auto-reply chatbot;
● Detailed message report;
● Price: BRL 719.10/month (free installation fee)
Plan 10
● 10 users;
● Hierarchy and separation of attendants;
● History access;
● Amazon server;
● Auto-reply chatbot;
● Detailed message report;
● Price: BRL 799.00/month (free installation fee)
Plan 11
● 11 users;
● Hierarchy and separation of attendants;
● History access;
● Amazon server;
● Auto-reply chatbot;
● Detailed message report;
● Price: BRL 801.90/month (free installation fee)
Over 12 users are necessary to negotiate with the support team and create a customized product.
Is it worth acquiring Zapsac?
Zapsac is a tool dedicated to WhatsApp, different from other customer service platforms, like movidesk, which uses more channels besides WhatsApp.
The main reason for Zapsac is to centralize the service in one phone number, because many companies use WhatsApp for selling, and they end up registering a phone number for each seller.
When acquiring any plan from Zapsac, the company will be able to centralize the services of all sellers in just one single phone number, facilitating the organization and management of messages.
That’s why researching and understanding what Zapsac is and how it works is very important to define what is the best system for your customer service.
So, it’s worth subscribing for a Zapsac plan if your business uses WhatsApp as the main tool for customer service. The plans become cheaper from 6 users, as the installation fee is no longer charged.
There are alternatives such as zap facil, which has cheaper plans and its deliveries the same product. For that reason, it’s important to perform detailed research, making a cost/benefit survey.
Did you like this review about Zapsac? Do you believe it would be software for your business? Leave a comment and share your opinion with us.