Multi 360 is a platform that makes any business be possible to automate its customer service and internal communication. Despite the system being automated, the service is still human.
In order to understand what is Multi 360 and how it works, it’s necessary to understand that the main feature of this system is for customer service.
In this article, we will explain what is Multi 360, how it works and if it is worth using it in 2021.
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What is Multi 360?
Can you imagine your team working through Facebook, WhatsApp, Telegram, and Chat on your website at the same time? In the Multiplatform 360 customer service system, your entire team can work at the same time.
The multiplatform Multi 360 communication only requires the number of contacts and several simultaneous attendants to answer to demands.
Besides storing information for future decisions, there’s an alternative that you can add a chatbot to support and collect information from your customer.
How does Multi 360 work?
Multi 360 works with many platforms, the main are WhatsApp, Facebook Messenger, chat from your website, and Telegram.
Check how each platform works:
The Multiplatform 360 allows communication through message, only using 1 contact number, and with several attendants at the same time.
Moreover, it’s also allowed to add a chatbot to send a message, register, and gather information from your customers.
Facebook Messenger
On Facebook Messenger, the Multi 360 Platform performs the integration of the biggest social network to Multiplatform 360, which can control all the messages and multiple simultaneous users.
Your website
On your website, the Multi 360 platform directly unifies the chat history of your website to the Multiplatform 360 to simplify and centralize operations.
You only need to create a bot and gather all data from your contacts to provide professional and fast service.
Telegram
Telegram is also included in the platform Multi 360. After some controversy over WhatsApp data security, some customers migrated to Telegram as the main platform.
On Multi 360 is possible to configure questions and information in different formats and different input channels.
Multi 360 benefits
Chatbots for automating attendance
The Multiplatform comes with a chatbot included. You only need to add it into a customer service channel (Telegram, WhatsApp, Facebook messenger, or chat from your website) and customize it according to your demands.
Multi-agent service
On Multi 360 there’s a feature to make your team to support customers through Facebook, WhatsApp, Telegram, and the Chat from your website at the same time.
It’s possible to send messages via Facebook, WhatsApp, Telegram, and Chat from your website. All these apps will be on the multi 360 platform, all in a synchronized and controlled way.
There’s also a feature to create customer satisfaction for your customers, suppliers, and business network to understand better what their interests are.
Customer registration
Each customer that contacts your business will have a ticket automatically generated, so you can have a history register of each customer.
Cloud Platform
The Multiplatform 360 is stored in the cloud, so your company doesn’t need to be worried about installation or complex configuration.
Automatic Messages
The platform Multi 360 works 24/7, and you can also define the working hour that you want, or leave automatic messages be sent in case an attendant is not available now.
Multiple languages
Multi 360 has an international reach, that’s why it’s possible to operationalize the tool in languages: Portuguese, English, Spanish and Italian.
Multiple Departments
On Multi 360 is also possible to create departments and connect the attendants, who can work at the same time, in another department.
Reports
It’s no use having and only storing the data, but interpreting it is also important, so the 360 multi-platform has several types of reports, which cover the most diverse needs.
API integration
In this option it’s possible to automate the attendance in a directly and for free, integrating your database.
File transfer
On Multi 360 is also possible to allow your company to send and receive documents for your customer and a controlled and transparent way.
Service transfer
At any moment, in any service channel, any attendant can transfer a call to another attendant to continue the attendance.
Monitoring
On Multi 360 it’s possible to monitor the attendant’s chats and have more access to detailed information of each conversation just with a few clicks.
Information centralization
You won’t need to equip each employee with multiple phones with different numbers, because with Multi 360 everything will be organized in just one number.
How much does Multi 360 cost?
The Multi 360 platform works with the subscription model. There are 4 types of signatures nowadays, which are divided into Light, Start, Pro, and Customized.
Light
● 5 simultaneous users;
● API integration;
● Chatbot for service;
● File transfer: image, audio, video, PDF, e others;
● Service Ranking by Attendant, Score, Department, Month, Reason;
● List of reasons: assign reasons when finishing each service;
● Departments management;
● Multi-user;
● Surveys, customer satisfaction;
● Customer service evaluation;
● UNLIMITED Questions & Answers;
● Unlimited attendants;
● Generator of Service Protocol;
● Management Reports;
● Human Chat;
● Multi-language.
● Price: BRL 189.00/month
Start
● 15 simultaneous users;
● API integration;
● Chatbot for service;
● File transfer: image, audio, video, PDF, e others;
● Service Ranking by Attendant, Score, Department, Month, Reason;
● List of reasons: assign reasons when finishing each service;
● Departments management;
● Multi-user;
● Surveys, customer satisfaction;
● Customer service evaluation;
● UNLIMITED Questions & Answers;
● Unlimited attendants;
● Generator of Service Protocol;
● Management Reports
● Human Chat
● Multi-language.
● Price: BRL 339.00/month
PRO
● 30 simultaneous users;
● API integration;
● Chatbot for service;
● File transfer: image, audio, video, PDF, e others;
● Service Ranking by Attendant, Score, Department, Month, Reason;
● List of reasons: assign reasons when finishing each service;
● Departments management;
● Multi-user;
● Surveys, customer satisfaction;
● Customer service evaluation;
● UNLIMITED Questions & Answers;
● Unlimited attendants;
● Generator of Service Protocol;
● Management Reports
● Human Chat
● Multi-language.
● Price: BRL 489.00/month
Customized
● More than 30 simultaneous users;
● API integration;
● Chatbot for service;
● File transfer: image, audio, video, PDF, e others;
● Service Ranking by Attendant, Score, Department, Month, Reason;
● List of reasons: assign reasons when finishing each service;
● Departments management;
● Multi-user;
● Surveys, customer satisfaction;
● Customer service evaluation;
● UNLIMITED Questions & Answers;
● Unlimited attendants;
● Generator of Service Protocol;
● Management Reports
● Human Chat
● Multi-language.
● Price: negotiate with the sales team.
Is Multi 360 worth it?
360 it’s a tool for saving time, and enhance your productivity, avoid wasting time during customer service, and centralizing the information in the cloud.
The plans are affordable, for small and medium businesses in the basic plan, for example. Each user would cost BRL 37.80, as the plan includes 5 users. That’s why understanding Multi 360 is important to choose the ideal platform.
As a result, Multi 360 is worth it, if you already have recurrent sales using WhatsApp, considering that the values are affordable.
Take advantage and read the analysis of the tool Zap Facil.
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