Do you want to increase your profits? Then, discover what Hi Platform can do for you.
This article shows how Hi Platform can be used to improve your business results.
Find out what solutions are possible for you to benefit from artificial intelligence.
What is Hi Platform?
It’s a consumer relationship platform.
The goal is to help companies to improve and expand customer service through digital channels.
It is a solution that promotes artificial intelligence and automates contact management, making professionals available to engage in more strategic activities.
Among other features, it enables real-time use of business history data (previous transactions) by anyone within the organization.
With these tools, it’s even easier to identify the specific needs of customers.
This way, it’s possible to identify which are the biggest demands of customers, which products are focusing more emphasis at this time of the economy, or any other relevant graphic that is essential for a complete analysis of the business.
How can Hi Platform help your company to sell more?
Hi Platform allows you to track results with artificial intelligence mechanisms, planning and making decisions in real-time to improve the service process.
This way, it’s possible to identify which are the specifics demands of customers, which products are focusing more emphasis at this time of the economy, or any other relevant graphic that is essential for a complete analysis of the business.
This way you have more chance of increasing your sales and make customers loyal.
How much does Hi Platform cost?
Service on traditional channels is still very expensive.
A phone call can cost BRL 5.00 or more, an Online Chat service is costing around BRL 2.00.
E-mail costs BRL 2.50 and a self-service BRL 0.60.
Self-service can solve the problem with the same (or even better) efficiency as other channels.
These strategies from Hi Platform allow your customer to quickly solve the backlog they want in the first few minutes of service.
Hi Platform, has 2 types of plans and a separate Hitbot service if you are interested in only contracting this tool.
Prices vary according to what you want to integrate into your company.
What is HiBot?
This tool allows you to perform automatic customer service.
This is very good because, if the demand from your sales team is high, Hibot is aware to perform the service in the best way possible.
It solves problems, complaints easily and very quickly.
Hibot also answers to customers with detailed information, and in case that is not enough for your customer, Hibot will find a qualified attendant to solve the issue.
This integration is called multichannel.
Hibot also features real-time metrics, through a real-time dashboard where you can follow conversations that enter through channels you have integrated with.
You can see how many conversations are pending, how many were closed or opened.
All this to help you in the practicality of your service, so you can improve the time for answering your customers.
An interesting fact from the official website: in 2018, Hibot saved more than 70 million reais in traditional service operations.
Advantages of Hi Platform
The company is an Omnichannel service company, so it prioritizes the relationship with your customers, trying to best serve them.
Its portfolio has several solution options that can be applied in the service of your company.
Hibot is a chatbot that has artificial intelligence, this increases the chance of troubleshooting during a call.
Hi Platform also offers after-sales strategies.
With it, you can attend to your customers in various channels, all in a fast, effective, and personalized way.
HiTimeline has detailed information about your customer journey, which makes a full report possible.
Large companies in the market are using this platform, such as Sky, Bayer, Lg, among others, as the official website of the platform.
Did you like this post? Leave a comment and share your opinions and ideas with us and our readers!
Like? Help us evaluating this article, please.
Lamentamos que este post não tenha sido útil para você!
Vamos melhorar este post!
Diga-nos, como podemos melhorar este post?